As sensitive skin girlies, we can tell very quickly whether a product is right for our skin or not! That is why we have introduced the 30-Day Monday Back Guarantee. If the product(s) are not suitable for your skin we will provide you with a full refund on your order. The below steps will need to be followed to receive your refund.

1. Email our team at hello@fucaorganic.com and notify them as to why the products aren’t right for you. Please be specific about why the products didn’t suit your skin, so we can better our formulations in the future. This has to be done within the first thirty days after the products have been delivered to your preferred postal address.

2. Our team will then send you a paid returns slip via email.

3. Attached the returns slip to the box and drop it off at your local post office.

4. Once the products are returned to Fuca HQ we will issue a full refund on the returned products.

Once your order has been confirmed, you will receive a confirmation email from us with your order number and a summary of your order.

Haven't received the email?

Check your spam folder as the email may be waiting
there for you.

Simply add the discount code at checkout to redeem the offer.

Codes cannot be applied retrospectively, or a refund given in lieu of a code that was not applied to an order.

If using an express mode of checkout like Apple Pay, complete your purchase at checkout (and not quick pay or in-cart) for the discount code to apply.

We offer FREE delivery on orders to anywhere in Australia over $75 AUD. To qualify for the free shipping threshold, the total cost of the order must be $75 AUD or more after any discount codes are applied.
We do not offer free shipping on international orders.

Our team works fast to prepare and send all orders as quickly as possible, which means we cannot make any changes to an order once it has been placed. Please double check all your details before placing an order.

All orders within Australia will be shipped via Australia Post. All orders will be dispatched within 2 business days. Please allow between 3-8 business days for you parcel to arrive once you have received your dispatch email for standard shipping. Once your item has been dispatched from our warehouse we are no longer responsible for any delays that may occur. Please refer to the tracking link that can be found in your order confirmation to follow the updates of your parcel. Delays may be experienced over public holidays and long weekend.

Yes we do!

New Zealand
Standard shipping to NZ will incur a flat rate of $9.95 AUD. Please allow from 6-27 business days.

Rest of World
We currently ship to United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, Poland, Portugal, Sweden, Singapore and United States. Standard shipping will incur a fee of $25.95 AUD. Please allow from 6-27 business days. We do not offer free shipping for international orders.

All orders are sent with tracking. Please refer to the tracking link in your order confirmation email to track the status of your parcel.
International orders may take between 2-3 weeks to arrive depending on where you are located. If your order has not arrived after 2 weeks, please check your tracking information before contacting the FUCA customer service team.
Please note, FUCA is not responsible for any international customs fees that may occur.

Please note, FUCA is not responsible for any items that may be held within customs. If your order is held in customs, it is the responsibility of the buyer/customer to contact their local customs and organise for their order to be cleared.

You'll receive a shipping confirmation email from us with a tracking number from Aus Post so you can follow your parcel's journey to you.

We hope you love your purchase, and due to the nature of the product and size of our business we cannot accept returns. If a product you have ordered is damaged in transit, please let us know immediately or within 5 days. We will gladly offer a full refund or replacement. Please quote your name and order number when emailing hello@fucaorganic.com providing details of the damage, including photos. Once the item has been returned, a refund usually takes 3 to 5 business days to be credited back to your credit card or original payment method, or a replacement is sent free of charge.
Results vary from person to person and we cannot accept returns as a result of change of mind, any skin conditions or reactions. We are always happy to help if you have any questions before and after purchase, and recommend reading the full ingredient list, suitability and how to use information first.

Each product is presented in a bespoke, beautifully designed carton. Each order is carefully hand wrapped with bespoke tissue paper. It's the perfect choice as a gift for someone special.

Each order comes with complimentary bespoke tissue paper and you can include a personalised note with your order by adding a message in the box provided on the cart page, before checkout. There is no receipt or delivery slip with the order.

Each order can only be delivered to one address. The easiest way to send multiple products to different addresses is by placing separate orders for each.

Please check your Aus Post tracking link in your confirmation email to make sure it is not still out for delivery. Unfortunately, we cannot be responsible for lost or stolen parcels where the parcel has been registered as delivered, which includes notification of re-delivery or collection. If a parcel is returned to us, payment for a second delivery attempt may be charged. We are unable to deliver to PO Boxes.

Our entire range is designed for sensitive skin by formulating without the Fuca Dirty Dozen, 12 ingredients known to irritate sensitive skin. To read more about the Fuca Dirty Dozen, click here. If you have any particular skin sensitivities or medical concerns, we do always recommend checking with your doctor or test patching on a small area of the skin first. We offer a 30-day money back guarantee allowing you to patch test the product and return it free of charge if it is not suitable for your skin type. T&Cs on our 30-day money back guarantee are at the top of these FAQs.

The Fuca range was originally designed for our founder whilst she went through chemotherapy treatment for breast cancer. To read about Jess’ store, click here.

Our entire range is safe for use during and after pregnancy and while breastfeeding. We do not formulate with any essential oils or synthetic fragrance, which can be skin irritants for expectant mums.
If you have any particular skin sensitivities or medical concerns, we do always recommend checking with your doctor or test patching on a small area of the skin first. We offer a 30-day money back guarantee allowing you to patch test the product and return it free of charge if it is not suitable for your skin type. T&Cs on our 30-day money back guarantee are at the top of these FAQs.

All of Fuca ingredients are of vegan origin. Fuca does not test on animals.

We are committed to minimising our environmental footprint and choosing sustainable and eco-friendly packaging options.
We use glass bottles were possible for its recyclability and safety for consumers over plastic. Where products are used in the shower, we opt for PET plastic bottles as an eco-friendly option that is 100% recyclable and BPA-free.
Each product comes in a beautifully designed carton. Our cartons are made from sustainably managed forests and are FSC (Forest Stewardship Council) approved.
Each order is carefully hand-packed with fully recyclable paper and our cardboard delivery boxes are fully recyclable, made from 100% recycled material. There is no single use plastic, bubble wrap or packing tape.

Our skincare is made to the highest quality standards in Melbourne, Australia.

We love your enthusiasm! Simply join our newsletter in the website footer to be the first in line and discover our latest product launches.

We formulate without the Fuca Dirty Dozen. 12 ingredients known to irritate sensitive skin. Fragrances, synthetic dyes, synthetic preservatives, essential oils, parabens, sulphates (SLS/SLES), alcohol, silicones, phthalates, Polyethylene Glycol (PEGs), Oxybenzone and mineral oils. To read more about Fuca's Dirty Dozen click here.

Every ingredient is either certified organic, naturally-derived or nature-identical.